CET6 Composition Series---2004.6

2004.6

For this part, you are allowed 30 minutes to write a letter to the editor of a newspaper complaining about the poor service of a bookstore. You should write at least 150 words according to the guidelines given below in Chinese.

设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：

1. 事情的起因

2. 与书店交涉的经过

3. 呼吁服务行业必须提高服务质量

2004.6

Dear Editor,

First of all, I appreciate you spare precious time to read this letter.

I'm a college student. About three days ago, I bought an English dictionary in Jiutian Bookstore. After I paid the money and examined (check through) the dictionary carefully, I found some pages were missing.

At the first time, I found a staff in the bookstore, who, out of my expectation, said to me that it was fully my responsibility for I did not inspect the good before I paid the money, which meant once they sold their goods, they had nothing to do with these stuffs. Obviously I could not be satisfied with this statement, I asked the manager to give me a reasonable explication. Unfortunately, this man was absolute rudeness, who yelled at me in some aggressive words. What's more, he even violently drove me out of there.

It goes without saying that current economy environment requests service industry a much higher service level and quality. Nevertheless many individuals as well as the bookstore I've mentioned before, do not follow the market rules, and fail to attach the standard. The consequence is not just disappointing our customers, what's worse, it might hamper our economic progress. I believe this sort of madness behaviors should be denounced in publish. I heartily expect your paper could appeal the service industry to improve their service quality.

Sincerely!

George Will